Returns & Refund Policy — B2B

Last updated: 10 September 2026

This Policy applies exclusively to business customers ordering through https://privatelabelsmellingsalt.com.

1. No Consumer Right of Withdrawal

The shop is intended exclusively for entrepreneurs/business customers acting in the course of their commercial or independent professional activity. No statutory consumer right of withdrawal is granted.

2. Voluntary Returns

We do not offer a general voluntary return right for non-defective goods. A return of non-defective goods is possible only if PAREXCS UG (haftungsbeschränkt) agrees to the return in writing in advance.

Do not send goods back without prior written approval. If a voluntary return is accepted, we will communicate the return address, required condition of goods, shipping arrangements and any applicable refund or credit. Unless otherwise agreed, the customer bears the cost and risk of an approved voluntary return.

3. Custom and Private-Label Products

Products manufactured, labelled, printed, packaged or otherwise customized specifically for a customer are not eligible for voluntary return or exchange unless expressly agreed in writing. This does not limit rights relating to defects, incorrect delivery, non-conformity or other mandatory statutory rights.

4. Defective, Damaged or Incorrect Goods

Please inspect deliveries promptly after receipt. If products are defective, damaged, incomplete or different from the agreed order, contact us as soon as possible at info@smelling-salt.com.

Please provide, where available, company name and contact person, order or invoice number, affected product and batch information, description of the issue and photographs or other suitable evidence.

Where section 377 HGB applies, the statutory inspection and notification obligations remain applicable.

5. Transport Damage

Visible transport damage should be documented promptly and, where reasonably possible, recorded with the carrier. Please retain the shipment, outer packaging, internal packaging, affected goods and shipping labels/documents until the claim has been reviewed.

6. International Returns and Customs

International returns must always be agreed with us in writing before goods are sent back. Do not return products internationally without receiving return instructions.

Unless the return results from a justified defect or incorrect delivery for which we are responsible, the customer bears return shipping costs, customs charges, export/import formalities, taxes and other charges connected with the return.

Where we agree to bear return shipping costs for a justified claim, the customer must follow the carrier and shipping instructions provided by us. PAREXCS UG (haftungsbeschränkt) is not responsible for avoidable customs charges, storage fees or other costs caused by an unauthorized or incorrectly declared return.

Where customs documentation is required, both parties shall reasonably cooperate to enable the return and applicable customs procedure.

7. Remedies, Replacements and Refunds

Where a claim is justified, the applicable remedy depends on the contract, the nature of the issue and applicable law. Possible remedies may include supplementary performance, replacement, credit or refund.

Approved refunds are normally made to the original payment method where technically possible. Banks or payment providers may require additional processing time after the refund has been issued.

8. Returns Address

Returns must be agreed in advance.

PAREXCS UG (haftungsbeschränkt)
Lessingstraße 1
09217 Burgstädt
Germany
Email: info@smelling-salt.com
Online contact: https://privatelabelsmellingsalt.com/pages/request-a-quote